FAQ
- Is my vehicle fully insured during car transport?
Yes, your vehicle is fully insured from the time of pick up to the time of delivery. All auto transport carriers carry a federally mandated amount of both liability and cargo insurance. As long as your vehicle is on a car transport truck it is insured.
- Do I have to drop my car off somewhere?
No. We offer door-to-door service, which is where the driver comes straight to your door and picks up the vehicle, and then delivers it right to your new home (or wherever else it is going to). Certain circumstances may force you to take your car somewhere like a parking lot, but that only happens if the truck cannot get into the neighborhood or is prevented from doing so (some cities have laws restricting large vehicles from driving in neighborhoods). If this is the case, the driver will ask you to take your car to a large area where they can then load the truck on their auto transport truck.
- Can I track my vehicle while it is in transport?
Although we offer telephone and email support, the simplest way to track your vehicle while it is in transport is by using our tracking page – Search Your Tracking
- Can I ship personal belongings in my vehicle?
Yes, you can have up to 100 lbs in the trunk/cargo area of the vehicle .Items must be contained to a single box or suitcase. However, if you'd like to load more personal items, you will need to provide the estimated weight of the items and we will provide you with an all-inclusive price. Both front seats and the front seat floorboards must remain empty and free of any personal items. The backseat must also remain empty unless you've received an all-inclusive rate for items to be placed there.
- What should I do to prepare my vehicle for transport?
In order to prepare your vehicle for transport we recommend you: disable all alarm systems installed in the vehicle, remove all loose parts, secure or remove all fragile accessories, secure or remove all attached accessories, make sure you provide the carrier with a set of keys.
- Will the driver contact me regarding the pick-up?
Yes, the driver will contact you prior to the pick-up of your vehicle. All our drivers are instructed to provide you with a few hours notice. Please let us know during the booking process if you need a greater pickup window.
- Do you ship cars from dealerships?
Yes, we ship vehicles for all the major car dealerships in the US. We will coordinate the pick up with the dealership so that your vehicle is fully washed and detailed prior to transport.
- Can I pay you and you pay the seller the cost of the vehicle?
Yes. It’s not always possible to find your dream car locally, which is why so many people buy their latest set of wheels online. You can use our - Escrow Service . Glezz Logistics ensures that the entire vehicle sale is managed from the start (when the vehicle is chosen for purchase) to finish (when the funds are transferred) with minimum risk to both parties. The interests of both the purchaser and the seller are taken into consideration to ensure a smooth and fair transaction to both.
- How does online escrow work?
Online escrow is a five-step process. It protects the Seller by verifying funds and protects the Buyer by allowing inspection of the merchandise before funds are disbursed.
- How does New England Auto Shipping Escrow Service protect against fraud?
New England Auto Shipping takes several steps to protect both the Buyer and Seller against fraud:
- We verify the identity of all sellers involved in the transaction.
- We verify the ownership of the items sold using our escrow service.
- All payments by the Buyer are verified as "good funds" before the shipping starts.
- All shipments are made by New England Auto Shipping to ensure the Seller shipped and the Buyer received the item.
- If the item has any previously undisclosed faults, the Buyer has the opportunity to “Reject” and return the item during the Inspection Period, while the funds are still in escrow. - When should I use New England Auto Shipping escrow service?
The services offered through New England Auto Shipping support most online transactions. It’s ideal for exchanging higher-end items (above $500 in value) that merit the security and peace of mind that New England Auto Shipping delivers. Typically, our customers use our service when the Buyer and Seller are unknown to each other, for purchases made on auction sites, classified ad sites, business-to-business e-commerce sites, and online merchants.
- If I have any questions about the product, do I contact New England Auto Shipping?
No. New England Auto Shipping is a neutral third-party that protects both the Buyer and Seller to ensure the transaction is processed. We have no knowledge about what is actually being sold. In most cases, New England Auto Shipping has a very limited relationship with either party. If the Buyer has any questions, they should contact the Seller directly.
- What is an Inspection Period, when does it start, and how long does it last?
The Inspection Period is the specified amount of time agreed upon by both parties in which the Buyer may examine the merchandise after receipt. The time frame selected for the Buyer can range between 1 to 30 days and must be agreed upon by all parties at the beginning of the transaction. The Inspection Period begins when the Buyer receives the item. The Buyer must accept or reject the goods within this period. Buyers and Sellers should make sure the inspection period provides adequate time for any authentication and/or appraisal process that may be necessary to complete the transaction.
- What is the Lien Payoff?
By using the Lien Payoff Service, the Buyer and Seller guarantee that the current lien holder will be paid off at the close of the transaction. After the transaction is started and the Lien Payoff Service requested, New England Auto Shipping will contact the Seller to retrieve lien holder contact and account information by requesting Title Release Instructions. New England Auto Shipping contacts the current lien holder to confirm the payoff amount and payoff instructions. At the close of the transaction, New England Auto Shipping sends the payoff check to the lien holder via next business day. New England Auto Shipping also includes the Title Release Instructions which requests the title be sent to the new Buyer. Any balance would be sent to the Seller. Please note that not all lien holders allow the title to be sent directly to the new Buyer, some require the title to be sent to the Seller. Lien holders may hold the title until payment clears.
- If the Buyer returns an item, who pays for shipping?
As specified in the escrow terms, if the Buyer rejects the merchandise, the Seller is required to pay for return shipping fees.
- Where do I send my payment?
Your payment has to be sent only after calling New England Auto Shipping to request the payment instructions and only using the payment instructions provided by New England Auto Shipping.
- What if I want to purchase the vehicle using financing?
Arrangements can be made to accept funds from financing institutions. Please verify with the financing institution whether payment can be made to a third party such as New England Auto Shipping before beginning the transaction.
- How are Buyers refunded?
In the event of a cancelled transaction, the Buyer’s funds will be refunded back to the original source of the payment method used to fund the transaction.
- Do you keep items in storage?
Yes. We offer secure, clean storage for small and large vehicles like sedans, SUV's, trucks, RV's, boats, motorcycles and heavy equipment.
- How does New England Auto Shipping protect me?
With New England Auto Shipping, every step in your transaction is verified with proven tracking and verification procedures. New England Auto Shipping ships and tracks delivery of the item and the Seller isn’t paid until the Buyer accepts the item, or the agreed upon inspection period expires.
- How do I check the status of my transactions?
Although we offer telephone and email support, the simplest way to check the status of your transaction is by using our tracking page – Start Tracking
- When are funds released by the Buyer?
New England Auto Shipping may release funds to the Seller after the Inspection Period has ended. The Inspection Period is agreed upon by both parties and commences once the Buyer confirms receipt or New England Auto Shipping confirms delivery of the item. In the event the transaction closes without involvement from the Buyer, a 48 hour notice may be sent to the Buyer. Funds are released to the Seller the same or next business day after successful completion of a transaction and upon verification by New England Auto Shipping.
- When does the shipping starts?
The shipping is started by New England Auto Shipping once the payment from the Buyer is secured in the escrow account.
- Do you verify that the item shipped is the item listed?
Yes. Before starting the shipping, New England Auto Shipping makes sure that the item shipped is the item listed in the agreement by verifying the documents and the item unique identification numbers.
- As the Buyer, what happens to my money when I send it to New England Auto Shipping?
Your funds remain in our secured escrow non-interest bearing trust account until the transaction concludes.
- How long does it take for Buyers to be refunded?
If, by any reason, the item does not pass the Buyer’s inspection, it will be returned to the Seller, on Seller’s expense and the funds will be returned to the Buyer in full within 24 hours.
- How long does it take to process my payment?
Wire transfers are processed when received into the New England Auto Shipping trust account. International wires typically take three to five business days to reach our account. Credit card and PayPal payments are processed the same or next business day. Checks and Money Orders are not approved until 10 business days after New England Auto Shipping receives the payment; with the exception of U.S. Postal money orders which can be verified upon receipt. New England Auto Shipping only processes payments during business hours, Monday through Friday, from 9:00am to 9:00pm Eastern Daylight Time.
- How does the Buyer decline the item sent by the Seller?
The Buyer has the Inspection Period (a length of time agreed to by both parties) to accept the items. If dissatisfied, the Buyer must return the items to the Seller. Once the item is returned, New England Auto Shipping will release the funds back to the Buyer. In any case, on return, the Seller is responsible for return shipping fees.
- Can I view or pick up the merchandise from your storage facility?
To help ensure the integrity of merchandise, the access on our storage areas or adjacent to cargo handling and storage areas is strictly prohibited. Unauthorized access to our facilities can lead to employee and visitor injuries and, in some cases, fatalities. Prevention is essential. Visitors must possess photo identification for documentation purposes upon arrival. Visitors will visibly display temporary identification. In order to gain Visitor Access Authorization, a person must be the owner of an item stored in one of our storage facilities.